Please complete the contact form indicating the correct reason. Only in this way can we guarantee a targeted and therefore faster processing of your request.
For weight upgrades, please contact a KNAUS dealer in your country.
Important:Complaints and warranty claims must always be coordinated with the authorised dealer - he will be happy to take care of your requests. You have already filed a warranty claim/complaint with your dealer, but still have questions? Please use the following contact form
Spare parts can only be ordered from our authorised dealers. Prices and availability can also be ascertained through our dealers.
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Important:User manuals can be found in the SmartCI app:iOS App Store
Google Play Store
If you have an older vehicle, please contact our customer service by using the following form.
Please address your delivery date query directly to your dealer. He can always check the current status of orders and tell you the expected delivery date. We are not entitled to provide information about delivery dates.
We kindly ask you to contact one of our authorised dealers regarding the issuance of a duplicate COC document. COC documents have only been available for our vehicles since 2010. Duplicates of the document can be issued for vehicles manufactured in 2018 or later. They will be happy to inform you about the costs and availability.
Please address inquiries regarding retrofits or repairs directly to one of our authorised dealers, as these inquiries must be checked individually with the vehicle on site. We cannot provide repair instructions.
The permissible tyre sizes for caravans manufactured from 2010 onwards are listed in the COC documents under points 35 and 52. For older vehicles, please contact one of our authorised dealers. After reviewing the facts, you will receive the relevant information, if available.
Please direct your technical enquiries directly to the authorised dealer, as these enquiries must be checked individually based on the vehicle.
