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COME ARRIVARE

Avete domande generali sull'azienda o cercate informazioni concrete sui nostri prodotti? Intendete elogiare o criticare il nostro operato? Qui trovate un elenco dei reparti che rispondono alle vostre osservazioni. Basta chiamare o compilare il modulo. Risponderemo sempre entro breve.

FAQ: le risposte alle domande più frequenti:

FAQ

Reason

Please complete the contact form indicating the correct reason. Only in this way can we guarantee a targeted and therefore faster processing of your request.

For weight upgrades, please contact a KNAUS dealer in your country.

Important:Complaints and warranty claims must always be coordinated with the authorised dealer - he will be happy to take care of your requests. You have already filed a warranty claim/complaint with your dealer, but still have questions? Please use the following contact form

Spare parts can only be ordered from our authorised dealers. Prices and availability can also be ascertained through our dealers.

Dealer search

Important:User manuals can be found in the SmartCI app:

iOS App Store

Google Play Store

If you have an older vehicle, please contact our customer service by using the following form.

For safety reasons, we are unfortunately unable to pass on any plans to end customers. For your own safety, please only have conversions to your vehicle carried out by an authorised specialist dealer. All technical drawings and electrical installation plans for our vehicles are available to our dealers.

Please address your delivery date query directly to your dealer. He can always check the current status of orders and tell you the expected delivery date. We are not entitled to provide information about delivery dates.

We kindly ask you to contact one of our authorised dealers regarding the issuance of a duplicate COC document. COC documents have only been available for our vehicles since 2010. Duplicates of the document can be issued for vehicles manufactured in 2018 or later. They will be happy to inform you about the costs and availability.

Please address inquiries regarding retrofits or repairs directly to one of our authorised dealers, as these inquiries must be checked individually with the vehicle on site. We cannot provide repair instructions.

The permissible tyre sizes for caravans manufactured from 2010 onwards are listed in the COC documents under points 35 and 52. For older vehicles, please contact one of our authorised dealers. After reviewing the facts, you will receive the relevant information, if available.

Please direct your technical enquiries directly to the authorised dealer, as these enquiries must be checked individually based on the vehicle.

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E-mail*

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Authorised dealer*

Currently servicing dealer*

Total weight vehicle*

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POSTVENDITA:

Lunedì - giovedì:
09:00 - 12:00 orologio
13:00 - 16:00 orologio

Venerdì:
09:00 - 12:00 orologio

Telefono:
+49 8583 / 21-999

AZIENDA JANDELSBRUNN:

Helmut-Knaus-Straße 1
94118 Jandelsbrunn
Telefono: +49 8583 / 21-1

AZIENDA MOTTGERS:

Sandweg 1
36391 Sinntal - Mottgers
Telefono: +49 6664 / 89-0